Community disability support agency to follow government “cloud-first” directive in ERP replacement drive
Disability support agency Enable New Zealand is going to market for a software-as-a-service (SaaS)- or cloud-based ERP system to replace its current JD Edwards footprint.
JD Edwards has been used at Enable since 2006, but the Mid Central District Health Board agency is now looking for "more modern architecture and ERP functions", as stated in a Request for Information (ROI) document.
"Being a government agency we recognise that Cabinet’s cloud-first policy requires agencies to adopt cloud services in preference to traditional IT systems," the ROI stated.
The agency - which provides services on behalf of district health boards, the Ministry of Health and ACC - says it is seeking SaaS or cloud-based systems that are "flexible, scalable, extendable and future proofed", as well as "right sized" to its strategic direction and changes in the sector.
"We are interested in systems and processes that are innovative and present modernised solutions that support our business model moving through the transitional state into the future," the ROI stated. "The ultimate driver is to deliver responsive agile services to our customers."
The background to the system replacement is a transformation in service delivery models in the healthcare sector.
In February 2017, the Minister for Disability Issues announced a nationwide transformation of the Disability Support system starting with MidCentral DHB.
"The design is underpinned by the Enabling Good Lives vision and principles and signals a fundamental shift from the medical model towards the social model of disability," the ROI explained.
"This is an important philosophical change, as it shifts the balance of power from the system to the person.
"Under the social model, Enable New Zealand will provide highly personalised solutions to enhance individual’s experiences and engagement with society."
Preference will be given to systems that do not require customisation. Enable would consider modifying its business processes to align with an off-the-shelf product.
"The move to a new ERP system provides the opportunity to re-engineer the current business processes which no longer support the business direction," the ROI stated.
Enable is seeking an ERP system that:
- Allows sharing and collaboration with third party systems
- Enables greater organisational efficiency through reducing the need to operate across multiple systems
- Improves timeliness through process automation
- Provides full 360° visibility at client level allowing it to maintain and improve customer service
- Improves the effectiveness of its processing through allowing us to improve the accuracy, quality and reliability of our workforce, data and information
- Provides accessible, timely management reporting
- Improves the ability for effective, efficient decision making through the provision of analytical tools
- Improves efficiency and inventory control through strength in inventory management and the ability to identify bill of materials and inventory tracking.
- Has potential to extend in the future and is a system that has a confirmed path of continued evolution.
The successful system must be compliant with New Zealand Government security requirements while seamless integration between ERP and CRM systems is required to facilitate visibility of client interactions across all Enable services and to achieve a single customer record.
The deadline for registrations is 9 March. A tender will be released to shortlisted suppliers on 30 March.
Last July, Synergy Research Group forecast robust annual growth in cloud revenues with enterprise SaaS sales growing at 23 per cent over the next five years.